Terms of Service

Effective date: June 1, 2025 · Last updated: June 1, 2025

Please read these Terms of Service ("Terms") carefully before using Zura ("Service", "Platform"), operated by Zura ("we", "us", "our"). By accessing or using the Service, you agree to be bound by these Terms. If you do not agree, do not use the Service.

1. Description of Service

Zura is an AI-powered chat and productivity platform that enables individuals and teams to interact with AI assistants, create custom AI entities with defined personalities, manage knowledge bases, and leverage AI-powered tools. The Service is provided via zura.live and associated APIs.

2. Acceptance of Terms

By creating an account, clicking "Create Account", or otherwise using the Service, you confirm that:

You are at least 18 years of age or the age of majority in your jurisdiction.
You have the legal authority to accept these Terms on behalf of yourself or your organization.
Your use of the Service complies with all applicable laws and regulations.

3. Accounts and Registration

To access most features, you must register for an account. You agree to:

Provide accurate, current, and complete registration information.
Keep your password confidential and notify us immediately of any unauthorized access.
Be responsible for all activity that occurs under your account.

We reserve the right to suspend or terminate accounts that violate these Terms or that we reasonably believe are being used fraudulently.

4. Subscriptions and Payments

Some features of Zura require a paid subscription. By subscribing, you agree to:

Pay all applicable fees in advance on a recurring basis as described at checkout.
Authorize us (via Stripe) to charge your payment method automatically on each billing date.
Acknowledge that all fees are non-refundable except as required by applicable law or stated in our refund policy.

We reserve the right to change pricing at any time with reasonable advance notice. Continued use of the Service after a price change constitutes acceptance of the new pricing.

5. Acceptable Use

You agree not to use the Service to:

Generate, distribute, or transmit content that is illegal, harmful, threatening, abusive, or defamatory.
Infringe on the intellectual property rights of any third party.
Engage in spam, phishing, or any form of automated mass messaging.
Attempt to access, probe, or test the vulnerability of the Service's infrastructure.
Circumvent usage limits, rate limits, or access controls.
Train or fine-tune competing AI models using outputs from the Service without our prior written consent.
Violate any applicable laws or regulations, including privacy, export control, and data protection laws.

6. AI-Generated Content

The Service uses large language models to generate responses. You acknowledge that:

AI outputs may be inaccurate, incomplete, or misleading. Do not rely on them for medical, legal, financial, or safety-critical decisions without independent verification.
You are responsible for how you use, share, or act upon AI-generated content.
We do not guarantee factual accuracy, and we are not liable for decisions made based on AI outputs.

7. Intellectual Property

You retain ownership of content you provide to the Service ("Input"). By submitting Input, you grant us a limited, non-exclusive, royalty-free license to process your Input solely to deliver the Service.

All platform code, design, trademarks, and proprietary technology remain the exclusive property of Zura. Nothing in these Terms grants you any right to our intellectual property except the limited license to use the Service.

8. Privacy

Our collection and use of personal data is governed by our Privacy Policy, which is incorporated into these Terms by reference.

9. Disclaimers

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTY OF ANY KIND. WE EXPRESSLY DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE.

10. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY LAW, ZURA'S TOTAL LIABILITY TO YOU FOR ANY CLAIM ARISING OUT OF OR RELATING TO THE SERVICE SHALL NOT EXCEED THE GREATER OF (A) THE AMOUNT YOU PAID TO ZURA IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM, OR (B) €50. IN NO EVENT SHALL WE BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES.

11. Termination

Either party may terminate the agreement at any time. You may delete your account through the account settings. We may suspend or terminate your access immediately if you breach these Terms or if required by law.

Upon termination, your right to use the Service ceases. We may retain certain data as required by law or legitimate business purposes.

12. Changes to Terms

We may revise these Terms periodically. Material changes will be communicated via email or prominent notice within the Service at least 30 days in advance. Your continued use of the Service after the effective date constitutes acceptance of the updated Terms.

13. Governing Law

These Terms are governed by and construed in accordance with the laws of Spain, without regard to conflict of law principles. Any disputes shall be subject to the exclusive jurisdiction of the courts of Spain.

14. Contact

For questions regarding these Terms, please contact us at:

Email: legal@zura.live
Website: https://zura.live

Back to sign up